Customer Service and Support Exexutive

Driving, Workout

11/2023 – Present Customer Relationship Officer, Ecorgy Solutions,
Thiruvananthapuram, India

Providing and assisting the patients with his/her care needs in
collaborations with all health care providers.
Answering incoming calls in timely and efficient manner.
Provide patients updates by making outgoing calls to them.
Schedules and coordinates appointments in the practice
management system for patients and clinical staff.
Provide information, directions and any other assistance to
physicians, patient, family of patients and vendors.


09/2020 – 02/2023 Senior Claim Handler, Yarab Technologies,
Thiruvananthapuram, India

Boosted consumer loyalty by instituting prompt claim settlements
that had a 90% customer satisfaction rate.
Succeeded in handling all the claims when unforeseen increase in
the claim queues raging from 10-20 accounts daily .
Achieved substantial advancement in revenue minimization
through tailored negotiations with the vendors.
Call and communicate with British engineers and professionals.
Administering an extensive amount of incoming and outgoing calls
successfully.
Make work orders and transmit them to the engineers.
Receive, classify and distribute departmental email from both
inside and outside organization.
Examine Invoices, then forward them to the finance department
Prepare Reports based on technical engineer’s assessments and
transmit them to management.


01/2017 – 09/2020 Senior Collections Associate, Yarab Technologies,
Thiruvananthapuram, India

Contacted clients who were experiencing payment delays on a
considerable proportion of outgoing calls.
Actively pursued general insurance revenue collection through
phone-based financial transactions.
Attained highest amount of collections on numerous occasions.
Trained juniors to be self-driven and accurate call handlers.

04/2015 – 01/2017 Business Development Associate, Yarab
Technologies, Thiruvananthapuram, India

Utilized specialised sales approaches to close business with
new customers on insurance services.
Attained targets on a daily basis.
Collective collaboration in achieving team goals.