I am a result-driven and client-focused individual with experience in a customer oriented environment. I am an articulate and cost-conscious team player with a track record of providing a world-class customer service, improving processes, building a strong client base, resolving customer issues and cultivating mutually beneficial alliances.
I am Multi-talented young professional, Rockstar, and Top performer with the ability to handle multiple tasks deploying my innate initiative to achieve results of best fit given particular organisational problems.
I am skilled in CRM tools like Intercom (Ticketing System Software) used for responding to customers via chats and email tickets and I am also able to troubleshoot technical issues and proffer solutions to them.
Given all these qualities in my person, I believe I am the right fit and eminently qualified to be one of the employees in your highly reputable organisation, and I look forward to an opportunity shortly.
B.A English Studies
Diploma in Customer Service
Customer Service Training
Customer Retention and customer success
Customer Support Analyst/Subject Matter Expert-HugoTech-2020/12/29 to 2022/03/31
Customer Service Representative/HR Assistant-GAVI AFRICA LIMITED-2017/12/07 to 2020/11/11
Singing, Playing scrabble, Traveling.