I am a seasoned professional with 18 years of experience in Service Delivery & MSP operations Management , People Management, Customer Relationship Management across IT & Telecom domain. I have experience managing large enterprise account & global partner management
Education -
Bachelor's of Science - Information Technology , Mumbai University
Post Graduate Diploma in Business Administration - Operations
Certifications -
ITIL 4 Foundation
ITIL V3 Foundation
Six Sigma Green Belt
PRINCE Practitioner
AWS Associate Solution Architecture
Cisco Systems - Jan 2020 till date - Service Delivery Manager
Vodafone - July 2015 - Jan 2020 - Senior Manager - Operations
Airtel Enterprise - Aug 2014 - July 2015 - Service Account Manager
Tata Communications Ltd - Oct 2004 - Aug 2014
Travelling & creating blogs
reading books