Operations Specialist Seeking work in UK

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(A) Designation: Financial Associate (Aug 2019 - Nov 2023)
Company: RR Donnelley India Outsource Pvt.Ltd
Place: Thiruvananthapuram, Kerala, India
Roles & Responsibilities:
1. Efficiently organize and manage insurance renewal applications, documents, and data, ensuring accuracy and timeliness.
2. Interact with clients to understand their insurance needs and offer appropriate solutions.
3. Process new insurance policies and claims accurately and promptly.
4. Update existing data to reflect client requirement and ensure compliance.
5. Protect client privacy and confidentiality of financial and health records.
6. Calculate adjustments, premium, and refunds accurately.
7. Maintain high standard of customer service by building and nurturing client relationship.
8. Create and manage customer database for future reference.
9. Identify and communicate potential risks to relevant parties to prevent incidents.
10. Collaborate with the team to develop innovative solutions for better customer service and efficiency.
11. Meet and exceed performance goals to contribute to organizational success.

(B) Designation: Document Specialist (Oct 2018 - Apr 2019)
Company: RR Donnelley India Outsource Pvt.Ltd
Place: Thiruvananthapuram, Kerala, India
Roles & Responsibilities:
1. Ensure accuracy and completeness of transmitted documents, organize revisions, and track changes.
2. Adhere too company guidelines when preparing digital files, physical documents, and work requests.
3. manipulate and covert documents to meet specific personnel or project needs
4. Streamline submittals and avoid rejections by proofreading filenames, titles, and details.
5. Provide support for document control and contract documents.
6. Maintain style quality and consistency in produced content by following established guidelines.
7. Verify content alignment with established guidelines by proofreading and editing final copy.
8. Demonstrate passion for learning and commitment to continual improvement.
9. Ensure document-related requirements are met by effectively communicating with stakeholders.
10. Collaborate with cross-functional teams to develop and implement solutions to document related challenges.