Rail Systems | AFC | CCTV | Network | IT Specialist

Bachelor’s in Computer Science & Engineering – BIMS College Dubai (NEFTU), 2018–2021
Diploma in Computer Science & Engineering – Central Polytechnic Trivandrum (Kerala University), 2012–2015
Microsoft Certified: Azure Administrator Associate (AZ-104)
Red Hat Certified Engineer (RHCE) – Completion
Cisco Certified Network Associate (CCNA) – Completion
Fundamentals of Project Management – Serco Limited
IPAF License – MANLIFT UAE
Key Instructor (KI) & Competency Management Assessor
Safety Critical Communication
Work at Height & Scaffolding

I am driven by a passion for technology, automation, and continuous improvement in IT infrastructure and system administration. I enjoy staying updated with emerging technologies, pursuing professional certifications, and developing solutions that enhance efficiency and reliability. Outside of work, I maintain a balanced lifestyle through activities such as travelling and photography, which help broaden my perspective and creativity.

Team Leadership – Leading AFC/CCTV technicians and coordinating project tasks.
* Project Coordination – Managing AFC system upgrades, private cloud deployments, and integration projects.
* Disaster Recovery Planning – Overseeing migration of VMs and NAS during critical recovery scenarios.
* System Monitoring & Reporting Management – Using tools like Prometheus, Grafana, Qlik Sense, and NPrinting for operational insights.
* Maintenance Management – Supervising preventive and corrective maintenance for AFC and CCTV infrastructure.
* Vendor & Stakeholder Coordination – Collaborating with external vendors and internal stakeholders for seamless project execution.
* Training & Competency Assessment – Acting as Key Instructor (KI) and Competency Management Assessor for technical teams.

* 7+ years of experience in Automatic Fare Collection (AFC), CCTV, IT infrastructure, and network systems.
* Progressed from Engineering & Maintenance Technical Assistant to AFC Systems and Reporting Specialist within Dubai Metro, demonstrating strong career growth.
* Successfully led disaster recovery migrations for VMs and NAS systems, ensuring minimal downtime and operational continuity.
* Deployed and managed private cloud solutions using Nextcloud and Nutanix, modernizing infrastructure for AFC systems.
* Developed customized reporting solutions using Qlik Sense and NPrinting, improving decision-making and operational insights.
* Managed large-scale IP-based CCTV infrastructure across Dubai Metro stations (10,000+ cameras) for enhanced security and surveillance.
* Oversaw system monitoring and automation using Prometheus, Grafana, Bash, and PowerShell, optimizing system performance and reliability.
* Led system upgrades for POS and kiosk systems, integrating the latest technologies for improved customer experience.
* Acted as Key Instructor (KI) and Competency Assessor, providing training and technical guidance to team members.