Senior Quality Analyst seeking work in Ireland

Available

The reason why I would take myself as a best fit for an open role is the experience which I have in both BPO and BPM. I'm familiar with the functionalities and methodologies used for process improvement in e-commerce and insurance domain.

Serial No: 124561
Skills keywords: quality assurance, customer relationship management, root cause analysis, training and development
List Of Qualifications & Related Skills:

Bachelor of Technology
Senior Quality Analyst

Previous Employment Details:

I started working as a Customer Service Executive in July 2020 and thereafter within 3 months I was promoted as a Quality Analyst in Teleperformance. There I used to do both chat and call audits for the Amazon NA process. After that, I got can opportunity to work as a Quality Specialist in Sagility India Private Limited for a US Healthcare process, wherein I did claims and call audits. The process which I worked for was SIU (Special Investigation Unit) which dealt with prevention of fraudulent activities in claims. Currently I'm working as a Senior Quality Analyst for Digit General Insurance. Here my responsibility is to do audits, monitor team performance and work for process improvement plans.

Interests & Hobbies:

I like to play basketball.
I also play synthesizer and was a part of an alternative rock band.

Current location:  Indian
Nationality: Indian
Spoken languages: english, Hindi, Malayalam
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