MA Communication
BA English Language & Literature
Travelling, Photography, Music & Movies.
PayPal, India (2019 - Present)
I currently work at PayPal, India as a Senior Risk Operations Agent with 6+ plus years of experience in Risk Management, Case Investigation, Dispute handling, Fraud Investigation, KYC & Customer Service.
Groupon, India (August 2016 - 2019)
Merchant Research Analyst:
Worked as Merchant Research Analyst at Groupon, India, where we did keen study/research about a merchant or their business prior proceeding with advertising their deals in Groupon website. Mitigated business risk by working closely with merchant's or sellers. I had supported customers in UK, North America and Canada region where we helped them with pre & post purchase queries, issues and handled customer issues regarding credit card fraud, failed transactions, disputes etc.