I am an Experienced Senior Risk Specialist with 6+ years of experience and a proven knowledge of risk management, Case Investigation, Disputes handling, KYC, Fraud Analysis and Customer Service. Successful at reviewing suspicious activities and uncovering fraud. Aiming to leverage my skills to successfully fill my role in the Organization and willing to relocate based on job requirements.
MA Communication
BA English Language & Literature
PayPal, India (2019 - Present)
I currently work at PayPal, India as a Senior Risk Operations Agent with 6+ plus years of experience in Risk Management, Case Investigation, Dispute handling, Fraud Investigation, KYC & Customer Service.
Groupon, India (August 2016 - 2019)
Merchant Research Analyst:
Worked as Merchant Research Analyst at Groupon, India, where we did keen study/research about a merchant or their business prior proceeding with advertising their deals in Groupon website. Mitigated business risk by working closely with merchant's or sellers. I had supported customers in UK, North America and Canada region where we helped them with pre & post purchase queries, issues and handled customer issues regarding credit card fraud, failed transactions, disputes etc.
Travelling, Photography, Music & Movies.