Team Leader

Available

Google Project Management Certified leader with a passion for building high-performing teams. I consistently optimize processes, driving efficiency through Root Cause Analysis(RCA) and strategic initiatives. My team of 17 specialists and 25 entry-level agents consistently deliver exceptional results,and I'm known for fostering a collaborative environment that prioritizes both results and team development, which won me the
prestigious Star Award, GOC. I'm confident I can bring the same level of success to your team.

Serial No: 126256
Skills keywords: team leader, conflicts resolution, root cause analysis, people management, time management
List Of Qualifications & Related Skills:

B.Tech Graduate 2012
Google Project Management certified

Previous Employment Details:

Google Operations Center (Aug 2019 - Nov 2023) Team Lead
Assisting and managing day-to-day operations, overseeing team performance and productivity
Implementing KRA to measure and improve individual performances
Collaborating with senior management and other vendor managers to implement strategic initiatives for process improvement
Facilitating training sessions for new hires and developing ongoing training programs for skill enhancement

Interests & Hobbies:

Volunteering for Non-profit local educational services
Home organization during free hours
Table tennis and Badminton

Current location:  Indian
Nationality: Indian
Spoken languages: english, Hindi, Malayalam, Tamil
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